Terms

• All fixed packages are on seat in the coach basis.
• The vehicle size depends upon the total number of passengers booked.
• If in case of single lady or single man (single - to be understood as any person who is alone), room sharing may not be possible as per itinerary. In such case, single supplement charges to be paid extra.
• The passengers can select their private tour as per their requirement with a special rate. Either you can use plan your trip facility in our website vivekanandatravelspltd.com otherwise you can sent your requirements to our email sales@vivekanandatravelspltd.com. We will get back to you as soon as possible.
• All Himalaya tourists should bring , woolen sweater, woolen monkey cap, gloves and socks and an umbrella
• Request to tourists who were unfit for travelling to high altitude please avoid booking particular Packages
• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.
• All Tours shall be conducted as per Covid Protocol laid/advises by the Central and regionalgovernment or controlling authorities only. Any changes in the same, time to time, may or may notaffect  this tentative Itinerary.
• We reserves the right to rearrange the itinerary to suit hotel availability without changing the total number of days in each destination and without compromising any services.
• Package valid only for Indian travelers with proof of valid PIO. Any point of if the guest is rejected by any authority for validity of PIO then company (we) will not be liable for it and will not take resposnibility including cancellation, modification or extension of trip.  The guests will have to bear all the related expenses/costs.
• The vehicles used, even if AC, AC will not be working in high range areas and when in parking mode. Vehicles are hired on itinerary basis and shall not be used on personal disposal. 
• TCS rules will be applicable for foreign tours. Contact our team to know whether you fall under the TCS norms by the Income Tax department. 

Includes

• Transport : HiACE/Coaster bus as per the tour itinerary (In hill stations Non AC only) (Pick up and drop to/from Airport/Railway station to Phuentsholing and back will be  in Indian vehicle Etios/Dzire/Innova or Tempo traveler)

• Accommodation: Double sharing accommodation as per the Tour Itinerary (3 star or similar category properties) (In hill stations Non AC only)

• Food: Veg/Non Veg: Breakfast, Lunch & Dinner as per itinerary (Note: Hotel Food) (Lunch on Day 6 excluded)

• Group pick and drop from airport as per tour itinerary

• Sustainable development fees of INR 1200 per tourist, per night as per itinerary only

• Travel Insurance worth INR 499 as per Bhutaneese Government instructions in Bhutan Territory at the time of entry, per tourist. (If any additional premium due to age factor/health factor, to be borne by tourist themselves)

• English & Hindi speaking tourist guide from Phuentsholing entry to Phuentsholing exit as per Bhutan Tourism Department guidelines

• Services of Tour Manager from Team Vivekananda Travels

• GST

Excludes

• All entry tickets (Approximately INR 3000 - 3500 if visiting all attractions. However, you may avoid attractions that you are not instrested in visiting)
• Train and Air fare (The same can be arranged on request. Please contact +91 8138908686, for details)
• Boating Charges, River rafting charegs, Pony charges, Adventure Activity Charges, Helicopter/Horse/Dolly charges etc if any.
• Any additional food and beverages, accommodation used at hotels
• Laundry services, if any
• All personal requirements
• Separate pick up and drops 
• Anything that is not mentioned in included items
• Any additional SDF or Insurance charges beyond the scope of itinerary to be borne by guests
• Mid meal Coffee, Tea, Snacks 
•  Room boy tips, charges for services availed in hotels etc..
•  Small vehicle or Riskshaw charges for sightseeing at places where coaches are not allowed
• Expenses which not mentioned in included items
• TCS (Tax Collected at Source) will be applicable as per IT guidelines, if any. 

Flight details

• Up & Down low cost airline schedules available everyday between Cochin/Kozhikode/Kannur/Bangalore and Bagdogra. 

  (Please be informed about the dynamic pricing policies of airlines and are subject to change upon availability at the time of booking.)

• Kindly contact our travel consultant at +91 8138908686, for departures and arrival to other airports.

Train details

• Though there are direct trains to Siliguri, due to the rush, we recommend to take trains via Delhi to avoid inconvenience to guests. Kerala to Delhi Train Number: 12483 & Delhi to New Jalpaiguri Train Number: 12424 . New Jalpaiguri to Delhi Train Number: 20505  & Delhi to Kerala Train Number: 12626

Booking

• Tourists/Pilgrims can book their tickets with an advance amount towards the tour, INR 3000/- per tourist and the actual amount required for flight/train fares, if the same is being arranged through Vivekananda Travels Private Limited
• The balance amount may kindly be remitted before 30 days from the tour starting date. (Please refer payment policy to know modes of payment accepted)
• On booking it implies that you have been informed, read, and understood the terms & conditions and the tour itinerary/program.
• For offline booking formalities, bank details and enquiries contact: +91 9846098080 (Head office), +91 8943888803.
• For online booking please check out our website: www.vivekanandatravelspltd.com

DO’S IN BHUTAN

1. Although Bhutan welcomes foreigners, the country is extremely conscious regarding its culture.
2. The greeting in the Bhutanese language Dzonkha for hello is Kuzu Zangpola, and says Tashi Delek for good bye or good luck.
3. All Indian citizens are entitled to discounted avail SDF at INR 1200 per night. Indian Voter ID card original or Indian Passport Original should be produced at the time of entry to avail permit at Phuentsholing. Produce the same at the time of exit as well. 
4. Indian Rupees is widely accepted as currency for buying/paying bills. Please carry cash currencies up to INR 500 only. 
5. Use right hand while giving or receiving something. Pass the holy sites keeping them on your right side.
6. US dollars are pretty widely accepted in Bhutan, but you are still advised to exchange some of your currency to Bhutan's currency i.e. ngultrum (Nu)or Indian Rupee for buying small items and for the really remote places. There are not many ATM machines nearby except major cities like Thimphu, where also international ATM/credit cards might or might not work.
7. Do bring MasterCard - NOT Visa or other credit cards. Banks, ATM's will NOT give cash on a Visa credit card in Thimphu or Paro and other areas as well and only a few merchants will take credit cards.

DON’T’S IN BHUTAN

1. Make sure you take off your footwear before you enter into any religious place. 
2. You are advised to dress discretely and modestly in Bhutan. If you’re visiting any Bhutanese temple (Tsechu), they’d admire you if you wear their national dress gho & kira. Also make some donation to Tsechu. While visiting monastries decent dress covering your knee & sleeve wear are preferred. Round neck T shirts not allowed for men. 
3. Don't jump to give toys or treats to children in exchange for photo offers. Locals are careful not to breed a generation of children who beg tourists, as happens - but adults likely will not object out loud out of politeness.
4. Do not touch on other person's or children's head as it's not considered pleasant in Bhutaneese culture. 
5. Tuesday is dry day in Bhutan 
6. Friday in Zero Tolerance Day where any small mistake or violations will be fined strictly.  Please follow local rules and regulations. 
7. No spitting or throwing garbage in public places. Use dustbins. Use washrooms for nature's call. 

Documents required to enter in Bhutan are :

At Bhutan immigration

• Voter Identity Card
• Passport
• Passport Size Colour Photograph (softcopy)

In case of not holding the above document, you need to approach to the office of Consulate General of India, India Embassy for getting permission for entry into Bhutan. The following documents are required at the office of Consulate General of India, India Embassy for identification of Indian Citizenship.

(1) Driving License

(2) Pan card

(3) Ration card

(4) School / college Identity Card with Photo for those who are less than 18 Years

(5) Marriage Certificate

(6) Bank passbook with photo attested

***Note:  Permit will not be issued on Saturday ,Sunday & Government holiday

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund or no reschedule will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.
• All Tours shall be conducted as per Covid Protocol laid/advises by the Central and regional government or controlling authorities only. Any changes in the same, may or may not affect the this tentative Itinerary

Children’s policy

• Children between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The tourists/pilgrims booking for the package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date, by email/WhatsApp/post.
• Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets, both air/ rail confirmation. Changes and cancellation refund policies are as per the air/train authority’s rules and regulations & terms and condition only. 
• If in case Vivekananda Travels arranges the flight/train tickets, it is hereby conveyed to you that we are just a facilitating mediator for the same and have no say in terms of the status, confirmation, changes, or cancellations.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/UPI to the official bank account of Vivekananda Travels Pvt Ltd, Canara Bank, Mavoor Road branch OR HDFC Bank Kozhikode only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via UPI would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.
• Cheques not accepted
• Payments using debit cards/credit cards/UPI/Online transfer etc can be made using our official website payment gateway. For initial booking tourist/pilgrim can directly book for package using our website: www.vivekanandatravelspltd.com. For balance remittance, upon due, a payment link will be received thru SMS or you may avail the reference number from booking office and can make online payment using the link: https://www.vivekanandatravelspltd.com/pay-online
• During online transfer using various mode please make sure the recipient name is M/s Vivekananda Travels Private Limited or M/s Vivekananda Holidays Private Limited. Never make payments to any individual accounts/staff bank accounts. Company will not be liable for such payments in any manner.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,  Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 7907846107,  Email: wayanad@vivekanandatravelspltd.com
• VADAKARA: 1^st floor, PKB Building, Nut Street Jn (Opp Paramel school) NH Vadakara. Ph: 0496 – 2514444, 8138908383 Email: vadakara@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 9846098080,8943888803,8138928484  Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• PALAKKAD: (Virtual Office only) Ph: 8943888803, 8138908484  Email palakkad@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 8138908484  Email: trichur@vivekanandatravelspltd.com
• GURUVAYUR: 2^nd Floor, RK Tower, West Nada. Ph: 8138928686 Email: guruvayoor@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787  Email: cochin@vivekanandatravelspltd.com
• MANJERI:Near Igbt,Amruta Building,Arukizhaya,Ring Road,Manjeri,MalappuramPh: 9207334012 Email: manjeri@vivekanandatravelspltd.com

Helpline Desk & Feedback

• We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message into this number. Our team will contact you immediately.
• For utmost case of emergency/feedback/escalations/grievance you can contact +91 8943888843 (CEO) or write your feedback to directly to our management at feedback@vivekanandatravelspltd.com.