Terms

These booking Terms and conditions contain important information. It is essential that you read them carefully and understand them as they apply to all services provided by Vivekananda Travels Pvt.Ltd.

Travel Insurance

We advise you to purchase comprehensive travel insurance package against medical, nature calamity, helicopter evacuation, personal accident and cancelation etc. we do not have any insurance policies we sell but it is available from Kathmandu base insurance company. ( The pilgrims who require insurance policy should inform Vivekananda Travels Head Office Before 15 Days Of Tour Starting Date Contact No: 8943888842 Or www.starhealth.in call toll free no: 1800-425-2255 / 1800-102-4477 Or +9779851044186 )

Cancellation By The Company

We may be obliged to cancel your trip by reasons like border closed, permit not issued or cancelled by the government, war, civil disturbances, strikes, natural disasters, terrorist activities or threat of such and closure of airport etc. Under such circumstance, we cannot make any refund regarding this situation.

Refund

No refund will be made to any tour member in-case of incomplete pilgrimage due to what so ever reason

Age Factor

Please note that Kailash permit will not be issued for the person who is above 70 years old. However, for safety reasons, Vivekananda Travels (P) Ltd has policy that a person of age above 65 years cannot book his/her travel with this company.

Rules And Regulations

All the flight rates are depending upon the India- Nepal And Tibet/ Chinese air company rules and regulations.

Includes

• Twin sharing accommodation as per itinerary, wherever available. If not available, accommodation will be allotted only on sharing basis within available facility. Twin Sharing available at Kathmandu-Nepalgunj-Purang only. Common toilet and bathroom facilities available at other places (Simikot-Hilsa-Manasasarover-Derapjuk-Zuthulphuk etc.)
• Veg Breakfast Lunch and Dinner as per itinerary
• Cochin - Delhi- Kathmandu – Nepalgunj and back Air fare
• Nepalgunj - Simikot- and Back by Mini flight charge
• Simikot- Hilza- Simikot Helicoptor Charge
• All AC Road Transport As Per The Itinerary
• One Tour Escort As per the itinerary
• Sharapa Service Charge
• Visa and travel permit charge

Excludes

• Using extra nights lodging at any place (except those mentioned in itinerary) due to any unforeseen situations like weather, climatic variations, natural calamities, traffic block, flight/helicopter cancellations/delay etc., and any additional expense for such reason should be borne by the pilgrim
• Additional expenses due personal health issues/sickness/death should be borne by the pilgrims/their family.
• Rescue/ evacuation cost or the entire extra cost because of separation from the main group or any kind of serious health conditions
• Pony/Yak/porters for personal use
• Any other services which are not mentioned in above inclusions

Flight details

Train details

Booking

IMPORTANT PRE-DEPARTURE INFORMATION

Clothing

Casual wears and comfortable walking shoes are the rule of Tibet. Be sure to bring warm clothing as nights and early mornings can be quite chilly to cold. Indian Pilgrims are advised strictly not to wear Sari during this yatra. Bring all the film, medicine, cosmetics, personal toilet items etc. that you will need from home as these are difficult if not impossible to obtain on the way. A small first aid kit is also a good idea. Also quite useful is a route map, to know where you are going and have been each day.

 What To Take

Winter wear: Gore-Tex material, though expensive, is highly recommended. Down jacket, raincoat or windbreakers, thermal under wears, Jackets, warm trousers & woolen shirts (cotton will also do), warm sweaters, woolen gloves, sun hat, comfortable shoes, light leather boots in case of snow, woolen balaclava ('monkey cap') & scarf/dust mask to protect your eyes & nose from dust and lip balm. which approved As per the rules and regulations Of the government

 Bring With You

You may bring the snacks for along the way such as chocolates, dry fruits, toffees, glucose, namkeen etc. Strong water bottle & water purifying tablets. Personal medical kit and Diamox tablet (for high altitude). Sun glasses (to protect your eyes from UV, which is especially strong in high altitudes).

Sun block or sun screen lotion, wet tissues (Fresh-ones are excellent to wipe off the dust), clothes-line/clips, needle & thread, body spray (handy for smelly boots/feet and for a round of spray in the toilet tent!), toilet paper, torch & spare batteries, daypack (small shoulder bag), Camera & films, Binocular. The companies Not Allow To take Which is not Approved By India- Nepal And Tibet/china Government Rules and regulations.

 Health

This is one of the toughest high altitude road journeys on earth. You Must be physically fit - no two ways about that. Generally patients with asthma & heart problems have a problem acclimatizing to high altitudes. In your interests it is essential you should be examined by your doctor to know about your health condition and your ability to cope up with the rigors of high altitude travel for days in 'no road' conditions, extreme cold, dust, trekking to an altitude of 19500ft during the Parikrama, etc.

 Altitude Sickness

As you are traveling over high terrain, you are likely to experience symptoms and discomfort of altitude sickness (headache, loss of appetite, nausea, exhaustion, sleeplessness, breathlessness etc.) until your body adjusts to the elevation. This can take a couple of days or more depending on an individual. For this reason alone, we have made it mandatory to stay 2 nights at Purang (4550M) moving on to the higher altitudes.

Drink plenty of water, be calm, and do not exercise. Do not drink alcohol or smoke prior to and during the tour. We also recommend you carry a strip of diamox tablets.

 Risks & Liability

Vivekananda Travels Pvt. Ltd and its associates will put every effort to make your journey smooth and pleasant. However, all the tours in Tibet are conducted strictly under the rules & regulation of Tibet Tourism Bureau (TTB). Therefore, Vivekananda Travels Pvt. Ltd and its counterpart shall not be responsible for any change and alteration in the program due to unavoidable circumstances such as landslide, road blockage, flood, snow, political unrest, and cancellation/delay of flight, delay arrival, sickness or accidents. Any extra cost incurred thereof shall be borne by the clients on the spot.

• Any decisions to be taken regarding managing crisis situation like unwell pilgrims or regarding mortal remains of the pilgrims should be informed to the company and tour escort at the earliest, without any delay.
• Kailas Yatra is one of the most adventurous and highly risky journey. There are no sufficient hospitals/mortuary facilities enroute and back Kailas Journey.
• In order for safe handling of any unforeseen situation, any close relative of the Kailas Yatra Pilgrim has to sign the declaration form along with his/her reachable contact details

Required Documents for Kailash Yatra Booking

• Passport valid for at least 6 months

• Passport size photograph of the pilgrim  - 4 copies to be submitted during booking

• Scan Passport / Xerox copy should reach Vivekananda Travels (p) Ltd, Head office, Branches prior 25 Days. 

• Original passport should reach 7 days prior to the yatra at Delhi Office

• Age Bar – Up to 60 years old.
• A training camp along-with yoga training will be organized at Guruvayur before 41 days of Kailas Yatra starting date. All pilgrims should mandatorily attend the session without fail.

 Mode of Payments

• 25% of the total Tour charge should be remitted while booking for the yatra

• And the balance amount should be remitted to Vivekananda Travels account before 41 days from departure date through bank account only. (Cheque favouring Vivekananda Travels P Ltd are also accepted )

 Tour Cancellation Policy

• All notice of cancellation must be sent to our head office in written

• Verbal cancellations will not be accepted 

• INR 10000/- will be deducted against the cancellation performed before 40 days from departure date. Thereafter no refund will be provided by the company.

FLIGHT/RAILWAY TICKETS

 The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.

Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets both air/ rail confirmation and cancellation refund policies are as per the air/train authorities. Rules and Regulations terms and condition only.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,                       Email: kannur@vivekanandatravelspltd.com
• VADAKARA: Roshni Building, Opp New Bus stand, Vadakara. Ph: 0496-2514444, 8138908383   Email: vadakara@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910,                       Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: SV Palace, Opp MES School, Olavakkode, Palakkad. Ph: 0491-2553268               Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803                                                                                    Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144        Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341,  Email: cochin@vivekanandatravelspltd.com

HELPLINE DESK and FEEDBACK

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail, refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686, Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910, Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787 Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803 Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, 8138908484 Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.