Terms

• All fixed packages are on seat in the coach basis.
• The vehicle size depends upon the total number of passengers booked.
• The passengers can select their private tour as per their requirement with a special rate. Either you can use plan your trip facility in our website vivekanandatravelspltd.com otherwise you can sent your requirements to our email narendrancvt@gmail.com or sales@vivekanandatravelspltd.com. We will get back to you as soon as possible.
• All northern Himalaya pilgrims should bring , woolen sweater, woolen monkey cap, gloves and socks and an umbrella
• Request to Pilgrims who were unfit for travelling to high altitude please avoid booking particular Packages
• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.

Includes

• Double sharing AC accommodation as per itinerary
• AC Road transport as per itinerary
• Food: Veg/Non Veg Breakfast, Lunch, Dinner as per itinerary
• One tour escort as per tour itinerary 
• Pick up from airport/railway station as per tour itinerary (Group pick up and drop only) 

Excludes

• All entrance tickets
• Boating charges 
• All personal requirements
• Seprate pick up and drop
• Additional food and beverages 
• Extra payments in hotels
• Any extra accommodation beyond our fixed packages 
• Train and air fare
• All Expenses which are not mentioned in the included items

Flight details

• All flights from your nearest Airport to Mumbai(Airport Code:BOM,Chhatrapathi Shivaji Maharaja International Airport) arriving on the date as per Day 1 in the itinerary. 
• Return flights to your nearest Airport from Mumbai(Airport Code:BOM,Chhatrapathi Shivaji Maharaja International Airport)) departing on the date as per Day 8 in the itinerary. 

Train details

• All trains from your nearest railway station to Mumbai railway stations.
• All trains to your nearest railway station from Mumbai Railway stations.
• From Kerala and return:Train Names:Netravathi,LTT- TVC spl(As per train schedule and availability)

Booking

Booking

• Pilgrims/ Tourists can book for their tours six months prior to the tour starting date with an advance amount of Rs 2000 per pax. The balance amount should be remitted before 30 days from the tour starting date. On booking it implies that you have been informed, read and understood the terms & conditions and the tour itinerary/program. Booking implies acceptance of the same.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

FLIGHT/RAILWAY TICKETS

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail,  refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910,Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787  Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, +91 8138908484  Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, +91 8138918787 Email: cochin@vivekanandatravelspltd.com

HELPLINE DESK and FEEDBACK

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail, refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686, Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910, Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787 Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803 Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, 8138908484 Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.