Terms

• All fixed packages are on seat in the coach basis.
• The vehicle size depends upon the total number of passengers booked.
• If in case of single lady or single man (single - to be understood as any person who is alone), room sharing may not be possible as per itinerary. In such case, single supplement charges to be paid extra.
• The passengers can select their private tour as per their requirement with a special rate. Either you can use plan your trip facility in our website vivekanandatravelspltd.com otherwise you can sent your requirements to our email narendrancvt@gmail.com or sales@vivekanandatravelspltd.com. We will get back to you as soon as possible.
• Request to Pilgrims who were unfit for travelling to high altitude please avoid booking particular Packages
• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.
• All Tours shall be conducted as per Covid Protocol laid/advises by the Central and regionalgovernment or controlling authorities only. Any changes in the same, time to time, may or may notaffect  this tentative Itinerary

Includes

• Up and down economy class Air Ticket with Sri Lankan Air with 20kg + 7kg luggage. as per the itinerary
• Accommodation:3 Star Accommodation with Half Board basis for 7 nights as per the itinerary
• Transport by Air Conditioned Luxury Coach with Tamil/English speaking Manager during the tour as per the itinerary
• Meals - Breakfast & Dinner at residing hotels & Lunch at Restaurants as per the itinerary
• Entrance Tickets / Activity costs for : Sigiriya Lion Rock , Dambulla cave temple, Kandy tooth Relic temple , Cultural dance show , Peradeniya botanical Garden , Hanuman temple in Ramboda , Seetha Amman temple Nuwaraeliya, Boating at Gregory Lake, Madu Mangrove boat Safari, Gangaramaya temple, Lotus Tower (except Water Activities)as per the itinerary
• Services of Malayalam/English/Hindi speaking Tour Manager from Vivekananda Holidays Private Limited as per the itinerary

Excludes

• All Water Activities charge
• 5% GST & Applicable TCS
• Madhu river boating charges
• Mid meal Coffee, Tea, Snacks
• Early check in & late check-out.
• Camera & video permits.
• Room boy tips, charges for services availed in hotels
•  Small vehicle or Riskshaw charges for sightseeing at places where coaches are not allowed
• Any expenses of a personal nature & any other expenses not mentioned in the includes

Flight details

Train details

Booking

• Booking: For confirming the seats, Rs.20, 000/- per person has to be remitted while booking & the balance amount has to be settled 20 days before the tour departure.
• Passport Copy Scanned (Front & Address Page) , Adhaar Card copy & Pan Card Copy to be send through WhatsApp, Email or by hand to Office while booking.
•  Original Passport with 6 months validity at the time of travel to be with the passenger

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund or no reschedule will be available against cancellations.
• Natural Calamities:

If the journey is blocked /diverted/ cancelled For any reasons beyond our control such as Road Bandh, Train Delay Strike, Natural Calamities, (Earth Quake, Flood, Cyclone, Tsunami etc) Company Will not allow any refund.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

The tourists/pilgrims booking for the package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date, by email/WhatsApp/post.

Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets, both air/ rail confirmation. Changes and cancellation refund policies are as per the air/train authority’s rules and regulations & terms and condition only.

If in case Vivekananda Travels arranges the flight/train tickets, it is hereby conveyed to you that we are just a facilitating mediator for the same and have no say in terms of the status, confirmation, changes, or cancellations.

Payment policy

• Payments to be made on booking only with Vivekananda Travel’s authorized Agency/Branch (List available in website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/UPI to the official bank account of Vivekananda Travels Pvt Ltd, Canara Bank, Mavoor Road branch OR HDFC Bank Kozhikode only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via UPI would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.
• Cheques not accepted
• Payments using debit cards/credit cards/UPI/Online transfer etc can be made using our official website payment gateway. For initial booking tourist/pilgrim can directly book for package using our website: www.vivekanandatravelspltd.com. For balance remittance, upon due, a payment link will be received thru SMS or you may avail the reference number from booking office and can make online payment using the link: https://www.vivekanandatravelspltd.com/pay-online
• During online transfer using various mode please make sure the recipient name is M/s Vivekananda Travels Private Limited or M/s Vivekananda Holidays Private Limited. Never make payments to any individual accounts/staff bank accounts. Company will not be liable for such payments in any manner.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,  Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 7907846107,  Email: wayanad@vivekanandatravelspltd.com
• VADAKARA: 1st Floor, VKC Arcade (Bata Showroom Building) Near Bhagavathy Kottakkal Temple, Main Road, Edodi, Vadakara Ph: 0496 – 2514444, 8138908383 Email: vadakara@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 9846098080,8943888803,8138928484  Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• PALAKKAD: (Virtual Office only) Ph: 8943888803, 8138908484  Email palakkad@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 8138908484  Email: trichur@vivekanandatravelspltd.com
• GURUVAYUR:1^st Floor, Manayath Building, Opp Municipality Tourist Amenity Center, West Nada Junction, Outer Ring Road, Guruvayur  . Ph: 8138928686 Email: guruvayoor@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787  Email: cochin@vivekanandatravelspltd.com
• MANJERI:Near Igbt,Amruta Building,Arukizhaya,Ring Road,Manjeri,MalappuramPh: 9207334012 Email: manjeri@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message into this number. Our team will contact you immediately.

For utmost case of emergency/feedback/escalations/grievance you can contact +91 8943888843 (CEO) or write your feedback to directly to our management at feedback@vivekanandatravelspltd.com.